Can't change any account information

Feedback and help
1

when I tried to login from my phone because I play from steam it said that i had sth incorrect
i thought that i might have written my password wrong but then i couldn’t change it
i also don’t have a recovery email and i can’t add one because there’s an error that says that my email is already in use, even tho it’s not and i know it…
i need help with that because if i accidentally lose my account i ain’t gonna be able to get it back

1 Like
2

Welcome to the forums, @D1stracted!

So what your basically saying is you didn’t add an email recovery and you’ve forgotten your password?

As what Jake mentioned on his Twitch stream,
No recovery email = No help.
because they can’t prove that your the real account owner, but they should be another way.

Try guessing your password for now, but if it this problem insists. Contact support.

1 Like
3

You should alwayyyyys add a recovery emaillll :smiley:

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Welcome to Forums!!..

5

Have you tried creating a new email and adding that as your recovery email? If you haven’t, give it a try. Welcome to the forums btw!

6

If you did not make any purchases, consider guessing the password. I doubt there is any other sufficient way to prove yourself as that specific account owner.

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thank you. but it might have just been the account that did never verify on the database.
i made another account with my phone, transfered my items and it works perfectly
thank you for replying tho :slight_smile: