Not receiving Gems

I recently purchased a Huge Gem pack which costs $20 plus tax, but i have never recieved the gems. It keeps saying you already own this but i do not have gems.
I play on microsoft pc.

Email the support
support@kukouri.com

Dont forget to add your name lol

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i emailed them but they are not responding

well just wait ig lol

will they send the gems

cause i have proof i purchased them

yes if you have proof they will

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i was about to get master pickaxe when i bought them

How is that relevant.