Guys just a quick question

General
1

How long does support usually reply? Based on your experience.

2

It can range from 15 days to 5 months.

3

I just happened to email support today about an IAP issue, it took them about 3 hours to respond so not bad. It also depends on when you email and what your issue is, since they will only be reading emails during their working hours

4

did they help you with it? And may I ask what time have u sent them an email.

5

Sent it at about 11 am EST, got a response at about 2 pm EST. They didn’t fix the issue since they needed more details which I gave. I assume they won’t respond until tomorrow though, due to time zones

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6

damn I feel like my emails are getting ignored even when DEV himself said that my issue is “top priority” feels bad.

7

Support is mixed on how you get a response if its a IAP based issue, then im sure a response will be quicker. Otherwise I think they see the message but if they respond it eat ups more of their time due to so many messages.

8

They don’t reply to the following.

  • If you have been SCAMMED in any way, we cannot give you new items. We will ban scammers if there is enough proof.

  • If you have LOST YOUR ACCOUNT and have not set up recovery email, we cannot unfortunately help you.

  • If you have SHARED your login details or downloaded some hacking program / MALWARE and so lost your account, we cannot help you.

  • If you would like to be a MOD, we are not accepting new applications at the moment. Mods are selected from trusted veteran players.

Smaller emails such as reports, wotw suggestions, etc also don’t require a reply. Otherwise just wait it out.

9

Well they haven’t replied to me for 2 years now. Im still waiting though. :slight_smile:

10

Patience is key :smiley:

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