I got banned by bug i think

Hello
i was playing normally today and i started to get so much lag (my internet is fast i never get that lag)
and after i get kicked like 1-2 times and then i went to my world and its kicked me again and said BAN 3650 days it says i used hack but i never used any hack pls open my acc i will cry im playing this game for 3 years pls open it
game name: mutlu-cocuk

Ask the admins to unban u support@kukouri.com but that will take ages.I suggest u contact PIXELLOX Sinderella Bbricks or Lokalapsi through discord

i cant contact with them yeah