Problem with a Purchase? Do this!

Currently our game engine Unity has a problem. Because of this some players are not getting their in app purchases. In these cases we have to give them manually until Unity itself fixes this. If you are one of them or you know someone who has this problem tell them to do this:

Send an email to our support. Address: support@kukouri.com

  • Write them your in game name to the message
  • Write the GPA code from your receipt to the message

And that’s it! You should be getting your purchase within the next 24 hours! Normally much faster! :wink:

18 Likes

Good to know. but you should read into my latest post. its really important for me

1 Like

Well jake, when its gonna be fixed :confused: and also check my post about Jester Set pelase :d

2 Likes

There is a fix for this in the android play store! Go and download the latest update from the Google play store! :smiley:

5 Likes

Jake I buyed the 200k gems and the jet … but I didn’t get the gems or jet but it took my money what to do help or respond :pensive::cold_sweat::pleading_face:

1 Like

Send an email to our support. Address: support@kukouri.com

  • Write them your in game name to the message
  • Write the GPA code from your receipt to the message
    [/quote]
1 Like

Help me I spend so much money on it help me please

Skickat från min Samsung Galaxy-smartphone.

-------- Originalmeddelande --------

1 Like

no one knows to read and scroll up

1 Like

Haven’t got a GPA Code, but the money s gone from my bank account.

1 Like

iam having a diffrent problem
iam on steam and i have the funds to buy VIP but when i try to it just loads for like 30 seconds then disconnects me from the world iam in

Oh yeah, at the fourth day of Merch items, i bought Blue Flaming Head and i got it without any problem. Don’t know how people can’t get it, just ask for refund or message to support. None would like to lose money. MONEY IS ROBUX DONT LOSE UR ROBUX!!!